Testimonials

 

Hi Emma

Thank you for the way you dealt with our Superbreak mini holiday. The arrangements were spot on!

Mr Sutton (Travelled August 2017)

Dear Christine

I wish to thank you very sincerely for your help in allowing me to travel to Vienna recently. All of the arrangements you made were excellent. I do thank you for all your help and support you have given me.

Yours sincerely

Mrs G Wright (Travelled August 2017)

 

Hi Emma,

Kefalonia was amazing, thank you! I can't fault your service at all, down to even the welcome letter when we arrived, the service has been excellent! We will definitely be using DEVA again, and please let your line manager know that you are a credit to the company!

Thanks again and best regards,

Lee & Michelle (Travelled July 2016)

 

Dear Christine

On behalf of my husband and I, we would like to thank you very much for all your assistance for us to book such an amazing holiday at Euro Disney for all of our much loved family.

Everything you explained to use from leaving Manchester Airport to the Disney parks was spot on. Thank you ever so much it’s been very nice meeting you and if anybody asks me about our amazing and fantastic holiday and one we will remember, we will certainly be recommending you to them all.

Mrs Roberts (Travelled August 2016)

 

We just wanted to say a massive thank you to Caroline Jeacock , Kerry Cook and all at Deva Travel for planning our perfect honeymoon trip this year to Canada. Caroline and kerry could not have been more helpful, professional, informative, friendly....and patient! The level of care and service that we received at Deva travel was way above and beyond a.) our expectations and b.) what we have received from any other organisations (not just travel agents). We would have no hesitation in recommending Deva travel to our family and friends and to using your excellent services again in the future. The card we received for our wedding was a really nice personal touch too! Thank you all so much.
Warm Regards

Dave & Helen Lockett (Deva Travel Client)

 

Just to let you know I am back from my trip to Australia and it was absolutely fabulous. I had a lovely time with Matthew and everything went well car pick up, flights, and travel lounges,everything went to plan. I would once again like to thank you for all your help in making my trip trouble free.
Kind regards

Gill Street (Deva Travel Client)

 

Just a quick note to say how much we enjoyed our trip to Thailand and to say how well all the arrangements, trips and transfers worked. A big thanks to all concerned! A special mention to the Tamarind Village in Chiang Mai. The service there was superb. The Belaire in Bangkok was basic but in a very convenient location and very helpful and friendly staff especially for a city centre hotel. La Flora resort was in a beautiful location and most staff great especially Tiger the wonderful tour guide. Great holiday, thanks to all at Deva Travel for the very efficient arrangements.
Warm Regards

Elaine Jones (Deva Travel Client)

 

To Amanda Hughes,

You always have a very good grasp of what is required by me and you always exceed my expectations, because your service has always been first class. 10/10 for excellent service.

Richard (Deva Travel Client)

 

Hello Caroline and thanks for your telephone message of the other day,

We thought that, since our experience is entirely positive, you might like to have something of a review for future use.

We are pleased to tell you that our trip to Norway was an outstanding success. We rate the Hurtigruten Shipping Company very highly; from the sumptuous meals to the care taken to ensure all onboard were safe and well cared and catered for. Every detail of the voyage was covered to ensure all were fully aware of the opportunities available to maximise the experience of Norway.

There were touches which added immensely to the enjoyment; such as the timing of the ship to pass under the tall arched road bridge at Sortland, just as our coach was on the bridge. The coach stopped and the ship passed right under us. The Battens were equally impressed by what they have called "a holiday of a lifetime."

Thank you so much Caroline, for introducing us to this Voyage.

David & Pam Black (Deva Travel Clients)

 

Hi Caroline,

Thanks Caroline- and thanks for helping me to find a great destination at short notice!

We had a lovely time and the combination of St. Lucia and Barbados was a great suggestion for a honeymoon when relaxing after the wedding stress is the main priority. St. Lucia was the more picturesque but there seemed to be more to do in Barbados, and I think a week in each was ideal.

Emma was certainly very pleased and didn't want to leave- I have to admit I took the credit for your work and your choices! The hotels were good, and the Bougainvillea particularly seemed to offer a lot to do within the hotel complex; the airlines were fine, and the tour operator was smooth, with the only slight letdown being the rep in Barbados and the torrential rain in the last few days, which happened to coincide with our hire of an open-top car!

Thanks again, and I'll definitely be in touch again when we need a special holiday!

All the best,

David (Deva Travel Client)

 

Hi Caroline,

We had the most amazing time, we can't wait to return. We were blown away by New York. We have been so depressed since we returned, never realised how much a place would affect us. Everything was perfect, we had no issues at all. American Airlines were great, no delays. The Wellington Hotel was great . I made the mistake a few months before we travelled to go on Trip Advisor to look at the hotel (never again) so I was a bit worried about the hotel because there were some awful comments on there. But they were all wrong, it was a perfect location, open top buses stopped outside, close to central park, Broadway and times square, restaurants, the hotel was clean, tidy, staff were lovely and very helpful. Even though it was a very busy hotel it wasn't noisy at any time, fresh linen and towels and the room cleaned every day. Its an older hotel and maybe could do with a lick of paint don't get me wrong, but it was clean. The only complaint about the holiday was, it went so quick!!! Good weather too.

Thanks so much for all your help and advice it was much appreciated.

Thanks again,

Tracy Hickman (Deva Travel Client)

 

Hi Caroline,

Just a quick note to say we had a fantastic time in Jamaica at Goldeneye. The staff were brilliant, the accommodation first class and although the drive across the mountains was long, it was worth it. Thanks for you help in organising everything which went like clockwork. A great time had by all.

Regards,

Martin & Andrea (Deva Travel Clients)

 

Dear Sarah,

I am compelled to send you this e-mail having booked our holiday to Portugal with you.

It must be said that Christine was both very efficient & impressive by the way she handled our booking, whilst she understood our needs & requirements. These qualities are a credit to her, along with such a pleasant telephone manner. All in all I would sum her up as a great asset to your company & you can rest assured that both ITC & Deva will always be my first call in the future, whilst I remain grateful for a competitive deal. I shall be recommending my friends to you & your company.

With my Kindest Regards,

Ian Luker (Deva Travel Client)

 

Just a quick note to say a big "Thank You" for all of your help and assistance when booking our Trip to Vietnam. We both really appreciated the depth of information you gave us, as well as the speed and flexibility you have shown.

We decided to come back to Deva (Emma) due to the great service you provided when you helped us book our Caribbean Honeymoon last year , your hard work took so much pressure off me, during a very stressful event and your recommendations lead to us staying in the most beautiful hotel in the most idealic location. You guys really helped us celebrate in style.

The access to the private airport lounge, the bottle of bubblee and the airport pick-up service really showed you went the extra mile for us, which we both highly appreciated as it was a fantastic experience and really set us in the holiday mood. We are yet to experience this "going above and beyond" from any of the other travel services we have used in the past.

We have come to learn that these little extra's which mean a great deal to us are all part of the service which you guys give. You have really set the benchmark high, which has stuck in our minds which is why we came back to you for our most recent trip, as well as future trips ( We are in the planning stages of our trip to China later on in the year, which we would like you to compile for us :)

The Wedding card and follow up call to see how we got on was a really nice touch which made us both smile long after the tan's faded!. Please keep up the fantastic work!!!

Oliver & Rubena Wiltshire (Deva Travel Client)

 

Dear Caroline 


Returned from Vietnam yesterday, and just wanted to thank you for a wonderful holiday. We both really enjoyed the variety of the itinerary, and the organisation was 'spot on'! Thanks again, we had a marvellous time!!

Mr & Mrs Burnett (Deva Travel Client)

 

Sarah has booked all of my holidays for over three years in which time she has demonstrated her exceptional level of service, efficiency and attention to detail. I have found her exemplary in all respects, I trust her implicitly and have consequently recommended her to several of my friends and clients. A pleasure to work with!

Managing Director, Mercer & Associates Wealth Management Ltd (Deva Travel Client)

 

Unbelievable service, when I called Sarah at Deva I had no idea where we wanted to go, no real idea of budget and no exact travel dates other than it had to be in the next four weeks - not exactly the ideal start. Despite this Sarah managed to find us the perfect holiday for less than I expected and the personal service was far above and beyond what I had ever experienced or expected from a travel company. This is the first time I have used a travel company in years as I usually just book direct on line but the deal she negotiated was far, far superior to anything I was being offered in the price range I was searching, absolutely no question that I will be using them again.

Mr Moat (Deva Travel Client)

 

Excellent customer service has kind of become a thing of the past, and also, silent gratitude isn't much use to anyone either. So I would like to say a big thank you to Deva Travel ( Chester Branch ) and in particular Helen Ferguson ( Travel Consultant ). In today's competitive marketplace customer satisfaction is critical, so customers like me whose needs and desires remain unmet - will take their business elsewhere. However, Deva Travel has become synonymous with exceptional customer service and support to which ,I have now embraced. Following poor and mediocre service in the past I now feel confident that my holiday/travel arrangements are in good hands. Helen always goes beyond the white line to provide excellent customer service and support. she is attentive, respectful and most of all - listens carefully to what I am saying, Helen also has the ability to understand and match up solutions to my needs. Thank you for a very professional and personal service.

Robert I Stant (Deva Travel Client)

 

In September I needed to organise travel to Kiev in the Ukraine and Deva Travel were recommended to me by a friend. As I was travelling on my own I was unsure as to whether they would cater for my individual needs or requests as it was not the normal package/brochure holiday. I needn't have worried as the staff were helpful, pleasant and professional, especially sales assistant Caroline Jeacock who went out of her way to find the right flights, hotel etc. that suited me. The trip was well organised and everything went as planned, I was so impressed that I have booked further trips with Deva Travel to Tel-Aviv and Istanbul. If you are planning to travel, whatever your requirements, if you want it to be hassle free then in my experience look no further than Deva Travel

Mr Lawson (Deva Travel Client)

 

I would like to take this chance to thank you personally for the work you put in on our case. It was only your very quick and efficient action on that Saturday morning that enabled us to get away on a replacement Etihad flight next day. As we witnessed there were still hundreds of people in Sydney alone still trying to get a flight to anywhere the following day. Additionally thanks for your help in putting together our (finally) successful claim. Your work is much appreciated by both Lynda and myself and we certainly will ( and indeed already have) sung the praises of Deva Travel to our friends.

Ron & Lynda Sutton (Deva Travel Clients)

 

We have used Deva Travel several times and each time I have been impressed with the level of service. We usually have a good idea of where we want to go and the hotels we want to stay in. In time we have booked you have been able to put our ideas into a great holiday. We have been impressed that you achieved a cost reduction everytime by going to more than one company to compare prices. Your admisitration system are efficient and trouble free. Our most recent booking was made by Emma who worked really hard to get us the dates, airlines, hotels and itinerary we wanted, in spite of us chaging our dates at the last minute. Great Service all round

David Woods (Deva Travel Client)

 

I've recently returned home from a glorious city break in Bilbao, Spain which was arranged by the wonderful, illustrious Christine Lloyd at Deva Travel, Chester. The package with Osprey Holidays was, from start to finish, great and the accommodation at The Hotel Miro, close to the Guggenheim was perfection with an edge!!

Thank you!

Margaret Griffiths (Deva Travel Client)

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For holidays booked and departing in 2017